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What is a Personal Concierge & How to Become One

Some people want things done, but don't have the time to do them. But they are willingly to pay someone else to take care of their business efficiently and with a touch of class. Enter personal concierge. Although personal concierge services are a fairly recent development,...

What Does it Take to Become a Phenomenal Concierge

Frank Laino is a busy guy: Not only is he the Executive Concierge at London’s storied Stafford Hotel, he’s also the creator and sole operator of "Secrets of St. James,” a new insider’s tour of London’s most heavily trafficked but least-known neighborhood. In his 20-plus years...

The Future of Hospitality

In today's world, advancing technology is pacing at the fastest that is was ever seen. New trends are developing yearly or even on a monthly basis and keeping up with them sometimes means having a competitive edge.   Technology trends touch upon all industries and the hospitality...

The Oldest Hotel In The World

Guinness World Record Holder Nichiyma Onsen Keiunkan is 5-star ryokan in Hayakawa. With a history of 1300 years, it makes it to the Guinness World Record holder for the oldest hot spring ryokan in the world, making the oldest hotel in the world as well, being...